...

Privacy Policy

Last updated: March 14, 2026

This Privacy Policy describes how Lenapsy.com (hereinafter referred to as the “Contractor”, “I”, “me”, “my”) collects, uses, stores, and discloses your information when you use the website https://lenapsy.com/ (hereinafter referred to as the “Site”) and receive the services provided on the Site (psychological counseling, diagnostics, therapeutic sessions).

By using the Site, you confirm your consent to the collection and processing of information in accordance with this Policy.

1. General Provisions

1.1. This Policy is an official document of the Contractor and defines the procedure for processing and protecting information about individuals using the Site’s services.
1.2. The purpose of this Policy is to ensure adequate protection of user information, including their personal data, from unauthorized access, leakage, or disclosure, in accordance with the Law of Ukraine “On Personal Data Protection” and other regulatory legal acts of Ukraine.

2. What Data We Collect

I may collect and process the following data:

2.1. Personal Information Provided Voluntarily:

  • Name (or pseudonym).

  • Email address.

  • Phone number (for communication and appointment scheduling).

  • Data you provide in the feedback form, during appointment scheduling, or in the course of correspondence (in messengers, social networks, email).

  • Special Category of Data: During psychological consultations, you may voluntarily provide information concerning your mental health, emotional state, and other information that may be considered sensitive. I process this data solely with your consent and for the purpose of providing you with qualified psychological assistance. The confidentiality of such information is protected by law and the psychologist’s code of ethics.

2.2. Automatically Collected Technical Data:

  • IP address.

  • Browser type and device.

  • Information about Site visits (time, pages viewed).

  • Cookie data (see Section 7).

3. Purpose of Data Collection and Processing

Your data is used for:

  • Identifying you as a client.

  • Communicating with you (confirming appointments, reminding about sessions, responding to your requests).

  • Providing psychological services and conducting sessions.

  • Improving the Site’s functionality and user experience.

  • Internal statistics and analysis to improve the quality of services.

4. Legal Basis for Data Processing

I process your personal data only when there is a legal basis, in particular when:

  • You have given consent to the processing (by filling out forms on the Site, starting a consultation).

  • Processing is necessary for the performance of a contract (providing you with a psychological service).

  • Processing is necessary for compliance with legal obligations defined by the legislation of Ukraine.

  • Processing is carried out in the legitimate interests of the Contractor (for example, to ensure the security of the Site).

5. Disclosure of Data to Third Parties

5.1. I do not sell, trade, or transfer your personal data to third parties without your consent, except as required by law.
5.2. Your data may be accessible to technical services that assist me in my activities (hosting providers, email newsletter services, payment systems, messengers), provided that these services ensure data confidentiality and comply with the requirements of Ukrainian legislation.
5.3. Exception: Disclosure of information may be carried out exclusively in accordance with the legislation of Ukraine and at the request of authorized state bodies (for example, by a court decision).

6. Confidentiality of Psychological Information

6.1. I undertake to maintain professional secrecy. Information obtained during consultations is strictly confidential.
6.2. Disclosure of such information is permitted only:

  • With your written consent.

  • If there is a real threat to the life and health of you or third parties.

  • Upon request from a court or law enforcement agencies in accordance with the procedure established by law.
    6.3. Session recordings (audio/video) are not made without your explicit consent.

7. Cookies

The Site uses cookies (small text files) to collect visit statistics, improve functionality, and enhance user convenience. I may use web analytics services, such as Google Analytics, which comply with the requirements of Ukrainian and international law. Cookies do not collect personal information that allows you to be identified.
You can disable cookies in your browser settings. By continuing to use this site, you consent to the use of cookies.

8. Data Security

I take necessary organizational and technical measures to protect your information from unlawful or accidental access, destruction, alteration, blocking, copying, and distribution. Only persons directly involved in providing the services (i.e., myself) have access to your data, and they are obliged to ensure the confidentiality of such information.

9. Data Retention Period

I retain your data for as long as necessary for the purposes outlined in Section 3, or until you withdraw your consent for data processing. Session data and correspondence are stored with restricted access to enable further therapeutic work with you.

10. Your Rights

You have the right to:

  • Obtain information about what data concerning you is stored.

  • Request correction, blocking, or deletion of your data if it is processed unlawfully or is inaccurate.

  • Withdraw consent for the processing of personal data at any time by sending a written notice to the email address.

11. Contact Information

If you have any questions regarding the processing of your personal data, you can contact me:

Email: info@lenapsy.com

Phone number: (093) 105-01-67

Telegram: @OlenaSvysk

12. Changes to the Privacy Policy

I reserve the right to make changes to this Policy. The new version of the Policy comes into force from the moment it is published on the Site. It is recommended to periodically review this page to familiarize yourself with the current version.